VIP Valet Parking & Cars and Force Majeure in ALC: Handling Delays, Cancellations, and Breakdowns

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Clear guidelines and company policy regarding flight delays, cancellations, and what to do in case of unforeseen circumstances at Alicante Airport.

Introduction

Travel plans rarely go perfectly. Flight delays, cancellations, or even a dead battery upon return can add significant stress. Our Valet service policy at Alicante Airport (ALC) is designed to handle all common force majeure events transparently and efficiently, giving you clear instructions on what to expect.

Flight Delays: How We Handle Extended Parking

You never have to worry about rushing or notifying us about a late flight:

  • Automatic Tracking: We track all inbound flights in real-time using your booking number.

  • Grace Period: We offer a 3-hour grace period past your scheduled arrival time at no extra cost.

  • Extension Policy: If the delay exceeds 3 hours, your parking is automatically extended, and you will be charged the standard daily rate for the extended days upon collection. No penalty fees apply.

Trip Cancellation: Our Transparent Refund Policy

If your plans change, we provide clear terms for cancellation:

  • Cancellation > 48 hours before: 100% refund.

  • Cancellation 24-48 hours before: 100% refund.

  • Cancellation < 24 hours before: 100% refund.

Vehicle Issues Upon Return

Common issues after long storage are managed by our team to ensure a safe departure:

  • Flat Battery (Most Common): Our service includes free jump-start assistance. Simply notify the return driver, and we will handle the rest.

  • Tire Issues: We perform visual checks. For minor issues, we can inflate tires. For serious mechanical failures, we arrange roadside assistance at your request.

❓ FAQ: Emergencies

Q: Who should I call in an emergency outside of regular hours?

A: For all emergencies related to vehicle collection or major delays, call our dedicated 24/7 support line: +34 635 51 52 53. This line is monitored around the clock.

Q: What if I lose my key during the trip?

A: Contact us immediately. While we cannot provide spare keys, we can securely hold the vehicle until you arrange a locksmith or replacement service.

Conclusion

Travel uncertainty is a fact of life, but with our clear policies and 24/7 support, your VIP Parking & Cars service remains reliable.

Travel knowing your car is covered, no matter what happens.