Terms & conditions on the service

Obligations of the holder of the parking.

According to the Regulatory Law of the Contract of Parking of Vehicles (Law 40/2002, of November 14) the holder of the parking is responsible for the damages that the vehicle or the user should suffer, except from damages made by a third party or parking user to your car. So in the following cases:

Personal damages for bad state or bad maintenance of the facilities. Damages of the vehicle suffered by detachments, floods for break of tubes, etc. Damages for theft in the vehicle: break of glazing, disappearance of the proper vehicle, etc..In the damages for theft, there remain excluded all those accessories of the vehicle that are not a part fixed or inseparable of the same one.

The Company does not accept liability for damage to vehicles or other property arising from acts of nature as the Car Parks’ open-air surface operations.

Whilst your vehicle is being transferred to or from the airport, it is covered under your own personal insurance and the client is liable for any claims, if deemed to be the fault of the other party.

If it is deemed to be the fault of our staff, ViP Parking will take responsibility and will make the necessary arrangements for reparation.

ViP Parking will not be responsible for any future raise in price of the client’s insurance policy in the event of any claim.

Once the car is taken by the client we will not accept complanings about damages of the car, client must check it on the moment we are giving it..

 

Obligations of the user

The client must withdraw the objects and accessories that are not fixed, as the radio, the mobile or carpapers. We won’t take any claims for lost, or damage of car covers, neither our workers will be obliged to place them. It is compulsory to show of the ticket or written proof for the collection of the vehicle. In case of not presenting it, it will have to demonstrate the property of the vehicle. To achieve this, the company will deliver the written proof with the following information:

The day and the hour of entry, when it is determinant for the fixation of the price. Identification of the vehicle and of it´s driver. The company Cannot be held responsible if you lose your return instructions/ numbered receipt and this is presented to the Company by a third party who uses it to fraudulently take delivery of your car.

The client must ensure that the vehicle is dropped off at the designated time agreed by both the client and ViP Parking. If the client fails to drop off their vehicle at the at the designated time, this may result in the client having to pay additional costs.

The client is liable for any extra days over and above their original booking and must pay upon collection of their vehicle.

The client must provide ViP Parking with original documentation or with photocopies of all relevant paperwork for the vehicle, including Car Registration Documents, Insurance Policy and a valid ITV certificate. Without this paperwork, ViP Parking will not be held responsible for any fines or additional costs.

If the client is not the owner of the vehicle, any legal costs and damages that may occur will remain the responsibility of the owner of the vehicle.

The client must carry with them a spare key or key code in the event of original being lost. No responsibility will be taken if the client has no spare key.

You are advised to allow for sufficient journey time to arrive at meet point at least 20 minutes prior to the check-in time given to you by your airline.

We cannot be held liable for any loss you might suffer should bad traffic cause you to miss your flight.

The parking user is responsible to locate and return to our meeting point, we are not responsable if it is hard for them to find it and the wait stress caused.

Rights of the holder of the parking

The holder of the parking will have, opposite to any persons, right of retention on the vehicle as a guarantee of the payment of the price of the parking. The Company reserves the right to change prices whether or not it gives notice of its intention to do so. Our rates does include V.A.T.

The holder of the parking will be able to use the procedure foreseen in the article 71 of the articulated text of the Law on Traffic when a car remains parked for a quite long period of time without having any response from the owners.The Company reserves the right to move your Vehicle within the Car Park by driving or otherwise to such extent as the Company, its employees or agents may in their discretion think necessary for the efficient arrangement of their parking facilities. The carkey will be always given to our employees.

The Company has the right not to perform the complimentary outside wash if the weather conditions are not favourable. As well we don´t held liability if that free wash hasn´t been performed to great standard.

The Company will not held responsibility if your vehicle has any mechanical failure. Battery-start problems, electric windows failure, punctures, carkeys, buttons etc… We will try to help the customers, but we have no responsability at all. We will not cover any damage on vehicles windscreens or any windows or car handles.

The Company will not be responsible for any punctures or damage to tyres. Any cost of reparation to tyres will be incurred by the owner.

The Company will not be liable if the car loses by itself any removable parts of the car: mirrors, scape tails, antennas, etc.

We have the right to reject a car, despite its booking, if it is nott in good driving conditions, or if its too big, and may cause us trouble or danger against other cars.

The deposit of a car in our premises enables us and oblige the useres to follow all this terms and regulations.

VIP Parking will treat your personal details according to our Privacy policy. Following the spanish laws on this issue.