Terms & Conditions of Service

1 — General Provisions

These Terms & Conditions govern the relationship between Kinsabiano S.L. (hereinafter "the Company") and the customer, in accordance with:

• Law 40/2002 of 14 November — Parking Contract Regulation
• Royal Legislative Decree 1/2007 — General Law for the Defence of Consumers (LGDCU)
• Law 34/2002 of 11 July — Information Society Services and Electronic Commerce (LSSI)
• EU Regulation 2016/679 (GDPR) and Organic Law 3/2018 (LOPDGDD) — Data Protection

Nothing in these Terms limits the customer's mandatory rights under Spanish consumer protection law (RDL 1/2007) or the Company's duty of custody under Ley 40/2002. If any provision is found to be unfair, void or unenforceable, that provision shall be severed and the remaining provisions shall continue in full force and effect.

2 — Company Rights

The Company reserves the right to:

• Move the customer's vehicle within the parking facility at its discretion for operational purposes
• Refuse to accept any vehicle that is unroadworthy, mechanically defective, or whose dimensions are incompatible with the parking facility. Where the Company refuses the vehicle for such reasons, the booking fee will be refunded less any costs reasonably incurred, except where the customer was aware of the condition and failed to disclose it before arrival
• Retain the vehicle until all outstanding amounts lawfully due have been paid in full
• Modify prices for future periods without prior notice. Confirmed and paid bookings are honoured at the price applicable at the time of payment
• Cancel the complimentary exterior wash at its own discretion without compensation. The complimentary wash is a free additional benefit not forming part of the core service agreement and carries no guarantee of quality or execution

3 — Vehicle Acceptance Protocol

3.1 Standard Acceptance

Upon accepting the vehicle, the Company will photograph the visible exterior condition of the bodywork at the time of key handover.

Photographs record only what is objectively visible at the moment of acceptance.

The customer is responsible for:

• Pointing out known damage, scratches, dents and defects to the Company's staff before handing over the keys
• Ensuring the vehicle is clean enough to permit a reasonable visual inspection

3.2 Key Handover

The act of handing over the keys constitutes the customer's confirmation that:

• The condition of the vehicle is as documented in the photographs taken at acceptance
• Known damage, defects and pre-existing marks have been declared to the Company's staff prior to handover
• These Terms & Conditions, made available and accepted at the time of online booking, apply to the service

The acceptance photographs constitute primary evidence of the vehicle's condition at the time of handover. Any damage not appearing in those photographs and not declared by the customer will be assessed against all available evidence — including CCTV footage, staff reports and service logs — to determine whether it arose during the service period. This section is evidentiary and does not relieve the Company of its custody obligations under Ley 40/2002 for damage occurring during the service period.

4 — Company Liability and Exclusions

4.1 The Company accepts responsibility for:

• Damage caused by Company staff on the parking premises during the service period, in accordance with its duty of custody under Ley 40/2002
• Loss of, or damage to, the vehicle and its fixed accessories while in the Company's custody, where the Company has failed to meet its custody and security obligations

4.2 Subject to its custody obligations, the Company is not responsible for the following, except where caused by its own act or negligence:

Mechanical and Technical Failures

Mechanical, electrical or technical failures — including engine, gearbox, suspension, electronics, electric windows, central locking or other components — resulting from the pre-existing condition of the vehicle, latent defects, or normal wear and tear, and not caused by the Company's actions. Where a customer believes a failure was caused by the Company's staff, the Company will cooperate fully in any investigation and provide all available evidence; liability will be determined on the basis of established facts, staff reports, service logs and any available CCTV.

Battery

Battery discharge or failure resulting from the pre-existing condition of the battery. The Company will provide reasonable assistance (jump-start) at no charge. Costs of battery replacement or vehicle recovery are borne by the customer where the failure is not attributable to the Company.

Tyres and Wheels

Tyre or wheel damage arising from pre-existing wear, tyre condition, road debris, foreign objects or pressure-related failures not attributable to the Company. Where a tyre or wheel incident occurs during valet transfer, staff will notify the customer immediately, and the Company will investigate and provide all available evidence; liability will be determined on the facts.

Glass and Windscreen

Damage to the windscreen, windows or mirrors caused by stones, gravel or other road debris during valet transfer on public roads, where such damage is genuinely fortuitous (hecho fortuito) and not attributable to the Company's driving.

Removable and Detachable Parts

Antennas, wheel covers/hubcaps, spoilers, mouldings, mirror covers and any other elements that detach spontaneously due to their own condition or fixing method, and not as a result of the Company's handling.

Third-Party Damage

Where a vehicle in the Company's custody is damaged by a third party, the Company will provide all available evidence (CCTV footage, staff statements, incident reports) to support the customer's claim. The Company remains liable to the extent that its custody and security obligations under Ley 40/2002 were not met.

Personal Belongings

Loose personal items left in the vehicle. The customer is required to remove all valuables, documents, electronics and accessories before handing over the keys. This exclusion applies to loose personal effects and does not affect the Company's responsibility for the vehicle and its fixed accessories.

Force Majeure

Damage caused by natural disasters, flooding, hail, lightning, fire of external origin or any other circumstances beyond the Company's reasonable control.

Traffic and Flight Delays

Losses such as a missed flight resulting from traffic conditions or other circumstances outside the Company's control. The customer is responsible for allowing sufficient travel time. This does not exclude liability where a delay is caused by the Company's own fault.

5 — Insurance and Valet Transfer

In accordance with Royal Legislative Decree 8/2004, the compulsory third-party liability insurance (seguro obligatorio) attached to the vehicle covers civil liability towards third parties when the vehicle is driven on public roads. This insurance does not cover damage to the insured vehicle itself.

The Company's civil liability insurance (RC) covers incidents occurring within the Company's own premises. During valet transfer on public roads, the applicable insurance framework is as follows:

In the event of a road traffic accident during valet transfer:

• If the accident is caused by a third party: the third party's compulsory insurance covers damages. The Company will assist the customer with all documentation required for the claim
• If fault on the part of a Company employee is established: the Company accepts liability for the resulting damage to the customer's vehicle and will coordinate repair or compensation
• The Company is not liable for any increase in the customer's insurance premiums resulting from a third-party claim not attributable to the Company
• The customer must hold a valid compulsory vehicle insurance policy at the time of key handover. In the absence of valid insurance, the Company reserves the right to refuse the vehicle. If the vehicle is uninsured, the customer bears full personal liability for any damage arising during the service that is not attributable to the Company

6 — Customer Obligations

The customer is required to:

• Arrive at the agreed meeting point no later than the agreed time
• Present valid vehicle documentation: registration certificate, insurance policy, valid ITV (roadworthiness certificate)
• Remove all valuables, documents and personal belongings from the vehicle before handing over the keys
• Hand over the vehicle keys to the Company's staff — without key handover the service cannot be provided
• Carry a spare key where possible. The Company will provide reasonable assistance if the original key is lost, but is not liable for costs arising from the absence of a spare where this is not attributable to the Company
• Retain the booking confirmation and present it upon vehicle collection. Without proof of identity and vehicle ownership, the vehicle will not be released
• Notify the Company by telephone or WhatsApp in the event of delay
• Pay all amounts lawfully due upon vehicle collection, including any additional days, late-night surcharges or applicable fees
• Allow sufficient travel time to reach the airport
• Locate the agreed meeting point using the instructions provided

7 — Vehicle Return

The customer is encouraged to inspect the vehicle in the presence of a Company staff member before leaving the collection point. This inspection is the primary opportunity to identify and document any visible damage arising during the service period.

A customer who collects the vehicle without raising any objection is considered to have accepted the visible condition of the vehicle at the time of collection. This does not affect any rights the customer may have under applicable consumer protection law in respect of damage that could not reasonably have been identified at the point of collection.

8 — Operating Hours and Additional Charges

• Service available from 04:00 to 01:00, 365 days per year
• Out-of-hours service after 01:00: additional charge of €5 per commenced hour
• Any days beyond the original booking are the customer's responsibility and must be paid upon vehicle collection
• All prices are quoted in euros (€) and include applicable VAT

9 — Annual Contracts

• Annual contract holders must make an online booking at least 24 hours before the planned arrival
• Failure to book within this timeframe will result in an emergency service surcharge of €20
• This condition is a material term of the annual contract and is confirmed upon signature

10 — Alternative Parking Provider

If, for operational, legal, administrative, capacity, safety or force majeure reasons, the Company is temporarily unable to provide the parking service using its own facilities, the Company may arrange for the service to be provided through an alternative parking facility, partner operator or subcontracted provider.

This may include, but is not limited to, municipal restrictions, administrative orders, inspections, airport-related restrictions, temporary suspension of activity or any other circumstance outside the Company's reasonable control.

Where the alternative provision is reasonably comparable to the booked service — including a similar location relative to the airport, an equivalent level of service and no additional cost to the customer — this shall be treated as valid performance of the contract and shall not, by itself, entitle the customer to a refund. The customer will not be charged any additional parking fee for the alternative provider during the valid term of the existing contract, unless the customer requests additional services not included in the original contract.

Where the alternative provision is not reasonably comparable to the booked service — for example, materially further from the airport, or without valet or transfer where these were included — the customer is entitled to a proportional refund (pro rata temporis) of the unused period, or may treat the relevant part of the contract as cancelled.

If no reasonably comparable alternative service can be arranged, the Company's liability shall be limited, at the Company's option, to suspension of the contract, extension of the unused period, service credit, transfer to another available service, or a proportional refund (pro rata temporis) of the unused period. This limitation does not exclude any liability that cannot lawfully be excluded under applicable consumer protection law.

11 — Online Booking Terms

In accordance with Law 34/2002 of 11 July on Information Society Services and Electronic Commerce, the following terms apply to all bookings made through vipparkingalicante.com:

• A booking is confirmed only once payment has been successfully completed and a confirmation has been sent to the customer by email or other electronic means
• All prices are displayed in euros (€) and include applicable taxes unless expressly stated otherwise
• The customer must provide accurate and complete information when booking and must review all details before completing payment
• The customer must follow all operating instructions provided by Kinsabiano S.L. regarding vehicle drop-off, collection, access and scheduled times
• If the customer is delayed, they must notify Kinsabiano S.L. as soon as possible by telephone, WhatsApp or email. The Company does not guarantee exact service timing where delay has not been communicated in advance
• For questions or incidents related to a booking, contact: info@vipparkingalicante.com

12 — Cancellation and Refund Policy

As this service is provided for specific dates and times, the statutory 14-day right of withdrawal does not apply (Art. 103 RDL 1/2007). The following cancellation terms apply:

• Cancellations made at least 48 hours before the scheduled start of service: 100% refund
• Cancellations made less than 48 hours before the scheduled start of service: non-refundable
• No-show: no refund
• Early vehicle collection before the agreed end date: unused days are non-refundable unless Kinsabiano S.L. expressly agrees otherwise in writing
• Where a refund applies, it will be made using the same payment method as the original transaction, unless the customer has expressly agreed to an alternative method
• Cancellation requests must be submitted by email to info@vipparkingalicante.com with the booking reference number

13 — Data Protection

Controller

Kinsabiano S.L., CIF B54992649, Carretera Aeropuerto 121, Alicante. Contact: info@vipparkingalicante.com / +34 635 51 52 53.

Data Processed

Name, contact details, vehicle registration, booking data, payment records, vehicle photographs taken at acceptance and return, CCTV footage recorded on the Company's premises, and electronic communications (email, WhatsApp) related to the service.

Purposes and Legal Basis

• Service fulfilment — processing necessary for the performance of the parking contract (Art. 6.1.b GDPR)
• Legal compliance — retention of records required by applicable law (Art. 6.1.c GDPR)
• Legitimate interests — CCTV for the security of vehicles and premises; photographs for evidence in the event of a dispute (Art. 6.1.f GDPR)

Retention Periods

• Booking and contract records: 5 years from service completion
• CCTV footage: maximum 30 days unless retained as evidence for a specific incident
• Vehicle acceptance/return photographs: retained for the duration of any dispute period, maximum 2 years

Recipients

Personal data is not sold or shared with third parties for commercial purposes. Data may be disclosed to law enforcement or regulatory authorities where required by law, or to insurance companies and legal representatives in connection with a claim or dispute.

Your Rights

You have the right to access, rectify, erase, restrict processing of, and port your personal data, and to object to processing based on legitimate interests. To exercise any of these rights, contact: info@vipparkingalicante.com. You also have the right to lodge a complaint with the Spanish data protection authority: Agencia Española de Protección de Datos (AEPD) — www.aepd.es.

CCTV is in operation on the Company's premises for the security of vehicles and property. Recording is carried out in accordance with LOPDGDD and applicable AEPD guidelines.

14 — Complaints and Disputes

Official complaints may be submitted via the Hoja de Reclamaciones (Official Complaints Form), available from the Company on request. Complaints may also be sent to: info@vipparkingalicante.com with your booking reference.

These Terms & Conditions are governed by the laws of Spain. In the event of a dispute with a consumer, jurisdiction shall be determined in accordance with applicable Spanish consumer protection legislation, which may provide for proceedings in the courts of the consumer's place of domicile.

Customers may also contact the consumer protection authorities of the Comunitat Valenciana: Agència Valenciana de Seguretat i Resposta a les Emergències or the relevant municipal Oficina Municipal de Información al Consumidor (OMIC).